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    DELIVERY POLICY

    UK Delivery

    Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday. 

    Free UK Delivery is available on orders over £50 to the UK mainland only excluding the Highland and the projected delivery time for all domestic orders are 10-14 business days, depend on stitching style.

    Lost/Damaged Parcels

    In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. 

    Signature is required on receipt. 

    Tracking Your Delivery

    You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.

    Missed delivery

    If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.

    Delivery Areas In The Uk 

    We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box address

    International Delivery

    We currently deliver to over 40 Worldwide destinations.

    European orders are sent via a standard delivery service and we aim to deliver your order within 18-24 working days for £14.99.

    All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.

    All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

     

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: +44(0)7340 583 606

    Mon-Fri: 9:00 am - 6:00 pm

    Send us an email

    SHIPPING

    Free shipping delivery all orders of £50 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

     Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    RETURN POLICY

     You can return any item purchased within 14 days of the delivery date.

    Thanks for subscribing to our mail list. Discount code - 15% off from your first order send to your email.

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Shoulder Bust Waist Hip Trouser Length
    XS 33 44.5 38.1 45.7 94
    S 35.6 47 40.6 49.5 94
    M 38.1 50.8 45.7 55.9 96.5
    L 40.6 55.9 50.8 61 99.1
    XL 41.9 59.7 55.9 66 102

    Shirt Length-  Same as Design
    Sleeve Length- Same as Design
    Ankle - Same as Design

    We Begumsaab.com offer premium stitching service with no compromise on stitching styles and quality. We design and stitch dresses as per brands shoots displayed on our website.

    Now days, brands show certain elements for illustration purposes only which are not included in our dresses. As such there is little variation expected.

    As we belong to a culture of Pakistani traditions, we do adjust certain design elements for modesty reasons. E.g. low backs, Backless, drop shoulders and sleeveless dresses. We adjust these to traditionally styled normal backs, normal shoulders and with sleeves attached.

    We don’t do custom made orders.

    Stitching Policy is as follows:

    1. Shirt styled and stitched as per image shown on site.
    2. Shirts linings only provided with chiffon/net shirts.
    3. Fabric is not soaked in water (soaked fabric loses its shine and grace).
    4. Trouser styled as per image shown.
    5. Shirts Sleeves styled as per image shown.
    6. Sleeveless dresses come with sleeves as per company policy.
    7. Chiffon or net Sleeves comes separate and semi stitched inside the shirts.
    8. Fully finished dupattas as per image shown.
    9. Undershirt included (if shown or necessary as few fabric are see through).
    10. Embellish as per image (Little variation is expected as per availability).

       

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