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    FAQs

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Can we return items for an exchange or refund?

    Yes within 14 days – Refund Policy follow this link: https://www.begumsaab.com/pages/returns-refunds

    Can I return my parcel at one of your other branches?

    You can return your service with any courier or postal service e.g Post Office, DPD, Hermes etc. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit. Return Address:
    Begum Saab
    34 Meadowbank Gardens,
    Cranford, Middlesex.
    London
    TW5 9TU

    What if I receive order &the package has been tampered or is open?

    Do not accept any parcels that have been open or look damaged. Refuse delivery and email at help@begumsaab.com.

    Missed delivery?

    If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.

    Lost/Damaged Parcels?

    In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Signature is required on receipt.

    Do you stitch unstitched outfits?

    Yes, we do provide a stitching service, Stitching service can increase delivery time up to 21 days.

    What if I don’t get a order confirmation email?

    Once you have placed an order, you will receive a confirmation email along with an invoice on which will have displayed all of your order details. within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, contact us via help@begumsaab.com.

    Return delivery charges?

    Unfortunately, we do not offer free returns delivery. When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

    Statutory rights?

    Your UK statutory rights are not affected by our returns policy.

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: +44(0)7340 583 606

    Mon-Fri: 9:00 am - 6:00 pm

    Send us an email

    SHIPPING

    Free shipping delivery all orders of £50 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

     Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    RETURN POLICY

     You can return any item purchased within 14 days of the delivery date.

    Thanks for subscribing to our mail list. Discount code - 15% off from your first order send to your email.

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Shoulder Bust Waist Hip Trouser Length
    XS 33 44.5 38.1 45.7 94
    S 35.6 47 40.6 49.5 94
    M 38.1 50.8 45.7 55.9 96.5
    L 40.6 55.9 50.8 61 99.1
    XL 41.9 59.7 55.9 66 102

    Shirt Length-  Same as Design
    Sleeve Length- Same as Design
    Ankle - Same as Design

    We Begumsaab.com offer premium stitching service with no compromise on stitching styles and quality. We design and stitch dresses as per brands shoots displayed on our website.

    Now days, brands show certain elements for illustration purposes only which are not included in our dresses. As such there is little variation expected.

    As we belong to a culture of Pakistani traditions, we do adjust certain design elements for modesty reasons. E.g. low backs, Backless, drop shoulders and sleeveless dresses. We adjust these to traditionally styled normal backs, normal shoulders and with sleeves attached.

    We don’t do custom made orders.

    Stitching Policy is as follows:

    1. Shirt styled and stitched as per image shown on site.
    2. Shirts linings only provided with chiffon/net shirts.
    3. Fabric is not soaked in water (soaked fabric loses its shine and grace).
    4. Trouser styled as per image shown.
    5. Shirts Sleeves styled as per image shown.
    6. Sleeveless dresses come with sleeves as per company policy.
    7. Chiffon or net Sleeves comes separate and semi stitched inside the shirts.
    8. Fully finished dupattas as per image shown.
    9. Undershirt included (if shown or necessary as few fabric are see through).
    10. Embellish as per image (Little variation is expected as per availability).

       

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